Refund policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return and exchange policy below:
- Returns and Refunds
* All hair extension packages must be unopened and unused to be eligible for a return or refund within 7 days after delivery. - Exchanges
* If you receive the wrong product, please contact us within 7 days of receiving your order and then we will gladly offer you a refund or exchange for the correct item at no additional cost.
- How to initiate a Return or Exchange
* Contact our customer service team with your order number and a description of the issue.
* We may require photos of the product received to process your request.
* Once approved, instructions for returning the product will be provided.
- Shipping Costs
* Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong product shipped)
If you have any questions or need assistance, please reach out to our customer service team.